How to Setup Email Account in IPhone

  • Step 1 – Go to Settings > Accounts & Passwords
  • Step 2 – Tap Add account
  • Step 3 – Tap Other
  • Step 4 – Tap Add Mail Account
  • Step 5 – Enter your account details
  • Step 6 – Select IMAP
  • Step 7 – Enter your server settings
  • Step 8 – Save the account
  • Step 9 – Tap the account you added
  • Step 10 – Tap your account again
  • Step 11 – Tap Advanced
  • Step 12 – Check Mailbox behaviors
  • Step 13 – Enter IMAP Path Prefix
  • Step 14 – Done!

In this guide we show you how to add your email account with IMAP to the mail app on your iPhone with iOS 11.

You can also choose to set up your account with Mobile Sync (Exchange ActiveSync). Check out the guide below.

Setting up Mobile Sync (Exchange ActiveSync) on iPhone

Step 1 – Go to Settings > Accounts & Passwords

Open Settings on your iPhone and tap Accounts & Passwords.

Go to Settings and tap Accounts and Passwords


Step 2 – Tap Add account

Tap Add account.

Tap Add Account to start set up


Step 3 – Tap Other

Select Other as account type.

Select Other as the account type you want to add


Step 4 – Tap Add Mail Account

Tap Add Mail Account.

Tap Add Mail Account


Step 5 – Enter your account details

Enter the account details for the email you want to add:

  •  Name: this will be visible as the sender.
  •  Email: the address you want to add.
  •  Password: you use it to log in to Webmail.
  •  Description: a name for the account on your device.

Tap Next to continue.

Enter your account details and tap save


Step 6 – Select IMAP

Tap IMAP as the account type.

Select IMAP as account type


Step 7 – Enter your server settings

Enter the following settings:

Incoming server:

  • Host name: imap.one.com
  • User name: your email account
  • Password: the one you use for Webmail

Outgoing server:

  • Host name: send.one.com
  • User name: your email account
  • Password: the one you use for Webmail

Tap Next to continue.

Enter the setting for the incoming and outgoing server


Step 8 – Save the account

Disable syncing of Notes, if this is enabled. Tap Save.

Make sure notes is disabled and tap save


Step 9 – Tap the account you added

Tap the account you just added. You can recognize it by the description.

Tap the account you just added


Step 10 – Tap your account again

Tap your account again to open settings.

Tap the account again


Step 11 – Tap Advanced

Tap Advanced, at the bottom of your screen.

Tap advanced


Step 12 – Check Mailbox behaviors

Check if the Mailbox behaviors are set correctly. These settings determine where your emails are saved.

You need to select the following folders on the server:

  • Drafts mailbox: Drafts
  • Sent mailbox: Sent
  • Deleted mailbox: Trash
  • Archive mailbox: Archive

If no folder, or a different one is selected, tap the mailbox and select the correct folder on the server. The name of the folder is in English.

Note: If the folder is not listed, log in to Webmail and place an email in the folder that is not available. Then try again.

Set the correct mailbox behaviors for folders on the server


Step 13 – Enter IMAP Path Prefix

Scroll down to the bottom of the screen and enter INBOX as IMAP path prefix, all in capitals.

Type in INBOX as IMAP prefix


Step 14 – Done!

Your account is now set up correctly.

You are done!



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