The Outlook error 0x800ccc0e is an SMTP authentication error code that appears when a user tries to send or receive emails in Windows 10. As a result, Outlook users are not able to send or receive new emails. The complete error message appears as:
Task ‘Synchronizing subscribed folders for xyz@abc.com.’ reported error (0x800CCC0E): ‘Outlook cannot synchronize subscribed folders for xyz@abc.com. Error: Cannot connect to the Server. If you continue to receive this message, contact your server administrator or Internet Service Provider (ISP).”
Step 1: Reasons for Outlook Error 0x800ccc0e
The reasons behind the 0x800ccc0e Outlook error could be many. In this guide, we’ll discuss these reasons and the solutions that should help you troubleshoot and resolve the Outlook error 0x800ccc0e.
Some common reasons for 0x800ccc0e Outlook error are as follows:
- Issues with an internet connection
- Authentication error
- Faulty or incompatible Add-ins
- Damaged Outlook program or files
- Wrong settings or port number
- Corrupt Outlook data file (.PST)
In case you have recently changed some settings in Outlook or the system, you can restore the old settings and check if that resolves the Outlook error 0x800ccc0e.
Note In case of Corruption of your Outlook Data Files. You can repair .pst file.
Step 2: Methods to Fix Outlook Error 0x800ccc0e
Following are a few effective methods to fix Outlook error 0x800ccc0e and restore your Outlook account.
Check Internet Connectivity and Firewall
An unreliable internet connection could be a possible culprit behind such issues. Thus, check your internet connection and ensure stable connectivity while using the system. If you find issues, contact your internet service provider to resolve the issue.
Also, check your firewall settings and antivirus software. A few antivirus software comes with script blocking features, which might block the Outlook scripts and lead to 0x800ccc0e Outlook error.
To check if the antivirus or firewall is causing the error, disable the programs temporarily and check Outlook.
Ensuring a stable internet connection and avoiding conflicts with apps may help you resolve the error 0x800ccc0e in MS Outlook.
Step 3: Solution 2: Check SMTP Server Settings
To check or change SMTP server settings, follow these steps:
• Open Outlook and navigate to File > Tools > Account Settings.
• Click on the Email tab in the Account Settings window and double-click on your email account from the list.
• In the Change Account window, click the “More Settings” button.
• In the “Internet Email Settings” window, click on the Outgoing Server tab.
• Click the “My outgoing server (SMTP) required authentication” checkbox and then click OK to apply the changes.
Now restart your Outlook and check if Outlook error code 0x800ccc0e is resolved. If not, try the next solution.
Step 4: Solution 3: Check Server Port Number
Incorrect server port may also cause SMTP authentication error. To check and change the port number, follow these steps:
• Open Outlook and navigate to File > Tools > Account Settings.
• Click on the Email tab in the Account Settings window and double-click on your email account from the list.
• In the Change Account window, click the “More Settings” button.
• In the Internet Email Settings window, click on the Advanced tab.
• Change the Outgoing Server (SMTP): value with 587.
• Click OK to apply changes and then restart Outlook to check if the 0x800ccc0e Outlook error is resolved.
Step 5: Solution 4: Disable or Uninstall Faulty/Incompatible Add-ins
Incompatible or faulty Add-ins may lead to severe issues with Outlook and damage the mailbox items or Outlook data file (.PST). Thus, it’s critical to uninstall or remove any Outlook Add-in which isn’t compatible.
To detect faulty Add-ins and remove them, follow these steps:
• Press Windows + R, type Outlook.exe /safe, and press ‘Enter’ or click OK to start Outlook in safe mode.
• To disable Add-ins, navigate to File > Options > Add-ins and then click the Go button at the bottom.
• Uncheck all Add-ins to disable them and then restart Outlook.
• Now try to send or receive a new message in Outlook. If you don’t see the Outlook error 0x800ccc0e, it means that one or more Add-ins are creating the issue.
To find the faulty Add-in and remove it,
• Go to File > Options > Add-ins and then click the Go button.
• Enable one Add-in at a time and check Outlook for the error to find and remove the faulty add-in.
Step 6: Solution 5: Repair or Reinstall MS Outlook
Damage to the Outlook program or files may also lead to issues with the program that may cause the error 0x800ccc0e. To fix this, you may choose to repair the MS Outlook or reinstall MS Office from scratch. The steps are as follows:
To repair MS Outlook,
- Open Control Panel and click on MS Office program in the list.
- Click the ‘Change’ button at the top or you may also right-click on the MS Office program and choose Change.
- Select the Quick Repair or Repair (MS Office 2010 and earlier versions) option and then click Repair or Continue (MS Office 2010 and earlier versions).
- After the repair, restart the system and then open Outlook to access your emails. Check if the error 0x800ccc0e is resolved.
If this does not fix the issue, try to reinstall the MS Outlook.
Conclusion
Hope the solutions discussed in this guide helped you resolve the Outlook error 0x800ccc0e. In case none of the solutions worked for you, try an Outlook repair software, such as [Stellar Repair for Outlook] (PST File Recovery Tool Recovers Outlook Mailbox Items – Stellar). The software helps repair damaged or corrupt Outlook data files (.PST), which could be the reason behind the Outlook 0x800ccc0e error.
The software extracts the mail items from the corrupt PST file and saves them in a new or existing PST file. You may also export the mail data from the repaired PST file to live Exchange or Office 365. Unlike SCANPST.EXE (Inbox Repair Tool), the software fixes PST corruption and errors (including encrypted PST) without any file size limit.
