Refund Policy

01
Overview

At YISolutions, we are committed to providing high-quality IT services and ensuring customer satisfaction. This Refund Policy outlines the terms under which refunds may be requested and processed for services rendered by our company.

02
Eligibility for Refunds

Refunds are only applicable under the following conditions:

a. Domain and Hosting Services:
Refunds are available within the first [5] days of purchase for annual plans, subject to the terms outlined in the service agreement.

No refunds will be provided for domains already registered or for hosting plans after the refund period.
b. Website Designing and Development Services:
Refunds will not be issued for work already completed and delivered to the client.

If a project is canceled before work has started, a partial refund may be provided based on the agreement.
c. Digital Marketing Services:
Refunds are not available for services rendered, including SEO, PPC, and social media management, as results are influenced by various factors.
d. Software Development Services:
Refunds will not be issued for software development projects after the project has commenced unless explicitly stated in the service agreement
e. Cyber Security Services:
Due to the nature of cybersecurity services, no refunds will be provided once the service has been initiated.
03
Non-Refundable Items

The following are non-refundable:

  • Fees associated with domain name registration and renewal.
  • Add-ons or third-party services purchased through us.
  • Partial months of service or prorated billing periods.
04
How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at [billing@yi.com.pk] with your order details.
  • Provide a detailed explanation of the reason for the refund request
  • Submit any required documentation or evidence to support your claim
05
Processing of Refunds
  • Approved refunds will be processed within [5] business days of approval.
  • Refunds will be credited back to the original payment method.
  • Any applicable transaction or processing fees may be deducted from the refund amount

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06
Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

07
Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • YISolutions
  • Office no 1, Building no 103C, Jami Commercial Street 11, D.H.A. Phase 7, Karachi, Pakistan
  • +92-345-3348026
  • info@yi.com.pk
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